Terms and Conditions

Please take the time to read these terms and conditions.  By becoming a patient or making an appointment at Ascension Cosmetic Medicine you are agreeing to these terms and conditions.

Consultation fee:

Patients seeing Dr Scott for any consultation will incur a $100 consult fee. These fees are non-negotiable. Other consultation fees can be found on our Prices page.

Cancellation/No show Fee:

A cancellation fee of $150 will be charged for cancellations within 24 hours of the scheduled appointment. If a patient does not turn up to an appointment a fee of $150 will also be charged. This is non-negotiable. There will be no fee for appointments rescheduled or cancelled with more than 24 hours notice.

Refund Policy:

It is important to note that with any medical procedure there is no guarantee of results and outcomes. Every patient is different, and no treatment plan is an exact science. At Ascension Cosmetic Medicine, we make every effort to ensure that your aesthetic outcome is achieved. However we can never guarantee the results of the treatment provided. As a patient of Ascension Cosmetic Medicine, you acknowledge that there is no guarantee for any procedure that is performed in the clinic. As the treatment has been provided, as well as use of product and time, no refund will be provided by any consulting doctor/nurse/therapist. This is non-negotiable.

Asymmetry

All faces are asymmetrical. Our doctors, nurses and therapists will do our best to improve this. However asymmetry is still common after a procedure has been performed. All corrections of asymmetry post treatment are at the cost of the patient. We do not offer any complimentary treatments in the case of asymmetry.

Suitability for treatment:

Treatments vary from patient to patient and Dr. Scott or his nurses/therapists may not always be able to treat you for what you have made a booking for. It is at the discretion of the practitioner as to whether they believe the patient is suitable for the treatment presenting. Our patient’s safety is our primary concern, and we will not treat if the patient is unsuitable for the procedure. If this occurs the patient will be charged a $100 consult fee as per our consultation terms and conditions. This is non-negotiable.

Laser procedures:

Patients having laser procedures should not present with current fake tan or recent sun exposure (for at least 2 weeks), active cold sores or currently taking Roaccutane. A fee of $100 will be charged if an appointment needs to be postponed due to these conditions.

Credit Card Levy:

Payments made via AMEX will incur a 3% surcharge.

Review of procedure

A complementary review is offered 2 weeks post procedure. If you have any issues or concerns in the meantime, please call the clinic on 1300 165 374 or email info@drscottallison.com.au.

Ceasing the clinic-patient relationship

Dr Scott and his nurses/therapists reserve the right to cease the clinic-patient relationship at any time. In this case, the patient will be offered an alternative doctor or clinic to continue their treatments.

Communications with the Clinic

Please contact the clinic on 1300 165 374 or email info@drscottallison.com.au. Messages sent to our Facebook or Instagram are not actively monitored. Please send all enquiries via phone or email to ensure they are attended to on a timely manner.

Feedback & Complaints

Please send all feedback and complaints to info@drscottallison.com.au and the feedback process will be followed.

Virtual Consultations

Virtual appointments are not to be recorded, shared, or published without prior consent from Dr Scott Allison. All images, audio and video are the property of Ascension Cosmetic Medicine.

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Get in touch for an obligation free quote

    Get in touch

    Get in touch for an obligation free quote